Let us know more information about your project by filling out the bespoke enquiry form. Our team will then be in touch at a convenient time for you, to discuss what you’re looking for more in-depth.

Don’t worry if you can’t decide on or know all the specific design details at this stage. We’ll talk you through these further during any future calls and meetings, as well as in-depth during the site visit and design development stages.

Need some inspiration? Check out our bespoke portfolio

Following your initial conversation with our team, your project is discussed internally with our designer-makers. You’ll receive any appropriate design input or suggestion from our side, along with an estimate for the cost of your project as discussed so far and an indication of our current timings.

You can then arrange another call or an appointment at our showroom. We can give you a tour of the workshop where you can meet some of the team and see any pieces we have in production. We’ll answer any further questions you have and discuss your project more fully, as well as finalise details for your formal quote which will be issued on the back of your meeting with us.

This will contain:

• A clear breakdown of costs, including any prospective delivery + installation charges

• Detailing of project notes as discussed and confirmed

• Lead times. These are calculated from the date the deposit is received and are subject to our current workshop capacity and availability at the time, as well as the scale of the project.

Any additional charges that may arise during the project will be communicated clearly in advance, in order for you to choose the option that best suits your budget.

Now that you have chosen to work with Lozi for your project and once you have accepted your quote, we will issue your deposit invoice. Payments will be spread as instalments, to help you manage your cash flow as the project progresses. Please check these out below.

• 30% deposit, site visit (if applicable), design submission + development

• 30% design confirmation

• 30% manufacturing

• 10% balance (post-delivery/installation)

These instalments may differ for projects below £2,000

Please note that the invoice acts as a contract between the client and Lozi, so please double-check that all details are correct. Currently we do not offer financing however we are always happy to have a conversation regarding more bespoke payment terms, on a case-by-case basis. Prompt payment of each invoice will help us keep your project on schedule.

You’ll be assigned one of our expert designer-makers who will work closely with you to guide you through the next stage of your bespoke journey. You can book your site visit once we've received your deposit payment and the earliest dates available are generally within 2-4 weeks of the deposit payment, depending on the scale of your project and our capacity and availability at the time.

Before the site visit:

• The space needs to be as complete as possible (i.e. minimum re-plastered) in order for us to be able to carry this out

• The space should be clear, tidy and ready for the visit; please notify us of any relevant ongoing works here

• If site is not finished or we cannot access the space then we may have to re-arrange the visit

• We cannot produce your first round of designs without site being ready as above

• Additional costs may be incurred as a result our being unable to carry out the site visit properly.

What happens on site:

• The team will carry out full and accurate measurements of your space

• We take further photos of the space, ensuring all/any specific details that will require accommodating in the designs are noted

• Your designer-maker will continue your ongoing design conversation, advising and supporting you on the design decisions to ensure you are fully satisfied with the outcome.

Following our site visit, your assigned designer-maker will start work on developing the initial concepts we have been working on with you. You will receive the first designs within 2-4 weeks of the site visit, based on the scale and complexity of your project. These will include drawings to help you visualise the outcome, displaying all the details of your space and furniture

Based on the nuances of your project, we may provide a couple of variations. Your feedback on this first round of designs is really important to us.

Your dream furniture is now taking shape! Our comprehensive design discussions and development of your furniture can now continue. We will work with you on any amendments, tailoring the 2D designs to your requirements while ensuring they fit with our production processes. The length of this stage naturally depends on the scale and complexity of your project, your feedback and how many iterations we need to go through.

• Type I projects include 2-3 rounds of designs

• Type II projects include 2-5 rounds of designs

Should you require more revisions or a complete redesign of the details discussed and agreed upon, there will be a surcharge for the work (£350+VAT per round).

Once we receive your final sign-off on the design(s) and the ‘Design Confirmation’ payment, your project can be queued for manufacture. Any delay in your design confirmation may push back manufacturing and the delivery + installation dates.

We manufacture all of our projects at our Work/Shop on Hackney Road, in the creative hub of East London, using the highest quality, well-sourced raw materials. Our production manager will be in touch with the updated status of your project and lead times from here.

• Your project now enters the digital stage of the manufacturing process (developing parts and components).

• Once this digital process is complete, we then allocate the relevant raw material for your project. Your ‘Manufacturing’ payment is now due and, once paid, this moves your project into physical production.

• Your designer-maker will work closely with our skilled makers at the Work/Shop to ensure that your project is made to the highest standard.

• Overall lead times for manufacturing are usually between 12-16 weeks, depending on the scale and complexity of your project.

• Due to the nature of designing a fully-bespoke piece or project, we may need to prototype some of the features before the final manufacturing. This might occasionally add to the lead time but we will make you aware of this process during this stage.

• We'll contact you to book delivery and installation once your project is approaching the end of this stage, which is generally around 1-2 weeks in advance.

Depending on the project, we offer two delivery options: delivery by us or collection by client.

• An approximate price for delivery can be included in the original quote (see Step 2)

• For delivery within London: we work with a trusted shipping team to safely deliver your project

• For delivery outside of London: depending on the location, we may need to outsource the delivery to an external provider

• If you wish to collect your piece, please make sure to bring protective materials such as cardboard or blankets, since packing is not included in the cost of the furniture

• Should you choose to arrange your own collection, we cannot take responsibility for any issues that may arise as a result

• For all international shipping, we can provide a bespoke quote following enquiry form submission

Your bespoke journey with us is approaching its final stage . All installation is done by our experienced in-house team, who know how to best fulfil your project at this final stage. Some natural settling of the furniture can occur in the weeks after installation and we provide appropriate after-care to address this. We carry out any relevant work to resolve this accordingly, ensuring you’re satisfied with your new furniture. Once achieved, we will issue your ‘Balance’ invoice, for payment within the following week.

Thank you for choosing us to be part of your bespoke journey. We hope you love your new furniture and hopefully we’ll see you again, soon, for your next exciting project with us.